Cancellation, Refund & Service Access Policy

1. Professional Service & Digital Access Nature

TES ELECTRICAL & MECHANICAL LIMITED provides technical engineering publications, digital calculation algorithms, and consultative engineering services. Because this platform does not sell tangible physical consumer retail products, conventional retail merchandise returns (e.g. posting back physical parcel parcels) do not apply to general portal usage.

2. Digital Documentation & Technical Report Retainers

For digital engineering whitepapers, customized cable sizing calculations, and downloadable technical specifications:

• Digital Content Supply: In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where digital documentation is delivered immediately upon confirmation with the client’s express consent, the statutory 14-day cancellation period lapses once download or electronic transmission has commenced.
• Technical Report Discrepancies: If an electronic technical report or assessment file delivered by our engineering desk is corrupted, incomplete, or contains a demonstrable computational error, our team will rectify and re-issue the certified documentation within 2 business days at zero additional charge.

3. On-Site Engineering Survey & EICR Inspection Cancellations

Where a commercial client has booked a physical site survey, thermal imaging audit, or periodic inspection with our Coatbridge engineering team:

• Notice Given More than 48 Hours Prior: Full refund of any advance survey retainer or complimentary rescheduling to an alternate mutually agreeable date.
• Notice Given Less than 48 Hours Prior: Subject to a 25% administrative mobilization fee to cover engineer scheduling and equipment preparation, with the remaining balance refunded within 5 to 7 business days.
• Cancellation After Site Attendance Commences: Billed based on time and materials expended up to the point of cancellation, in accordance with the executed engineering service agreement.

4. Refund Processing Protocols

All approved refunds are remitted to the original payment source (via corporate BACS bank transfer or credit card reversal) within 5 to 10 business days of written authorization by Director Ais Ais.

5. Dispute Resolution & Escalation

We take pride in our Scottish engineering reputation. Should any dispute arise regarding technical services or invoicing, please contact our director directly for prompt resolution: