Privacy Policy & Data Protection Notice

1. Introduction & Corporate Commitment

TES ELECTRICAL & MECHANICAL LIMITED is committed to safeguarding the privacy and personal data of every visitor to our engineering portal, client representative, and contractor partner. This policy explains how we collect, store, process, and secure personal information when you navigate our technical library, utilize our calculation algorithms, or communicate with our engineering desk.

2. Lawful Bases for Data Processing

Under Article 6 of the UK GDPR, we process personal information strictly under the following lawful bases:

• Contractual Performance: Processing required to deliver requested engineering documentation, technical assessments, or corporate invoicing.
• Legitimate Interests: Operating and improving our engineering portal, preventing cyber attacks, and managing business-to-business technical inquiries.
• Legal Obligation: Retaining financial, tax, and health & safety records in compliance with UK statutory authorities (HMRC, Companies House, HSE).
• Consent: Where you have voluntarily opted in to non-essential analytics cookies.

3. Information We Collect

Depending on your interaction with this portal, we may collect:

• Identity & Contact Details: Name, professional title, corporate organization name, email address, telephone number, and postal address submitted via our contact forms.
• Technical Inquiries: Scope of electrical or mechanical installations, system voltage specifications, and project requirements.
• Technical Device & Usage Data: Internet Protocol (IP) address, browser user-agent, operating system, and timestamp logs collected strictly for security diagnostics and denial-of-service defense.

4. Data Retention Periods

Technical consultation inquiries and associated correspondence are retained for up to 3 years from the date of final resolution to support project follow-up. Formal contractual and financial billing records are preserved for 7 years in compliance with UK statutory accounting regulations.

5. Your Statutory Rights Under UK GDPR

As a data subject located in the United Kingdom, you hold fundamental rights:

• Right of Access (SAR): Request a copy of personal information we hold concerning you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure (‘Right to be Forgotten’): Request deletion of your personal records where no statutory retention basis applies.
• Right to Restrict or Object to Processing: Limit or contest the processing of your data under specific conditions.
• Right to Data Portability: Obtain your personal information in a structured, commonly used, machine-readable format.

To exercise any of these rights, contact our Data Lead in Coatbridge at [email protected]. If you believe your data has been handled improperly, you also have the right to lodge a formal complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.

6. Data Security Safeguards

All data transmissions to and from this portal are secured using modern Transport Layer Security (TLS 1.3) encryption. Server databases are housed in ISO 27001 certified data centres with role-based access control, cryptographic salting, and automated perimeter firewalls.